Hidden Valley Hibiscus
Terms and Conditions
Credit Card Policy
Credit cards are charged when the order is placed. You are buying a specific plant(s) that will not be sold to anyone else. If it becomes unhealthy or perishes before shipping, and we cannot replace it with another plant(s) of the same variety in good condition, we will refund your payment. For orders placed in January through May, we grow the plant(s) until we consider that they are optimal for shipping, generally in April, May, or June depending on the variety.
Making A Purchase
Making a purchase could not be easier. Just browse our store sections, click on any item that you wish to buy and put it into your shopping cart. After you have finished making your selections, click on "Order". You will be asked for a few details that are needed to complete the order. Orders are processed on a first-come first-served basis.
We accept Visa, Master Card, Discover, and American Express. No checks or money orders. Your card is charged when we receive the order.
All orders placed from January through May will be shipped in April, May or June, depending on when each plant variety is fully grown and when the weather is warm enough all along the delivery route to your area. Hibiscus are tropical plants that can be damaged by freezing conditions.Your order will be processed when placed, your credit card charged and your plants tagged and set aside for you for spring delivery. These will be YOUR plants, and not shipped to anyone else.
Shipping And Handling
UPS is our preferred shipper although we reserve the right to use Fedex, the USPS, or other qualified shipper at our discretion. We ship from San Diego, California, and the standard ground service is fine for most locations in the United States. However, many locations in the Eastern time zone require a full week by UPS Ground. Customers in these locations should choose UPS 3-Day Select shipping so that their plants will not have to sit over a weekend in a UPS truck.
Plant orders to most states are shipped only on Mondays in order to make sure plants arrive by Friday and do not spend a weekend in a UPS truck. PLEASE NOTE THAT UPS 3-DAY SHIPPING DOES NOT MEAN THE PLANTS WILL SHIP IN 3 DAYS FROM RECEIPT OF THE ORDER. 3 days means the order will arrive 3 days after UPS picks up the order, counted the way UPS counts (no holidays, weekend days or the day of pickup included in the count). We will always wait to ship plants early in the week to avoid a weekend stay in a UPS truck in all kinds of weather conditions.
Tracking information is provided by UPS as an e-mail sent to the address you provide. You can track the progress of your shipment by logging on to UPS.com and entering the tracking number in the space provided.
Our regular shipping days are Monday-Thursday. No orders will be shipped during weekends or holidays.
Delivery Schedule - Plant Shipping Sizes
At the time of shipping all our plants are healthy and actively growing and their roots will have reached the bottom of the pots they come in. We will in most cases ship all plants on the same order together so if you order some plants that are available for shipping in May and others not ready to ship until June, all your plants will be shipped to you in June. You can request other shipping arrangements after placing the order and we will do our best to accommodate your request.
We only take orders for plants that are currently growing in our greenhouses. Backorders only apply to those plants which we offer that are not yet ready for shipping. We accept orders for these plants and process the order in the normal fashion, charging the credit card at the time the order is placed. By placing an order, you are authorizing us to charge your credit card at that time. However, the plant is shipped when we deem it to be ready and when the weather allows for safe shipping. Please write to us with any special requests regarding this policy.
We are unable to take orders for plants not now growing in our greenhouses. Please check back from time to time to see our newest offerings.
We do not normally consolidate orders. Each order is processed independently of any other order placed by a customer. If you want us to consolidate your orders and ship them all at once please write to us with the request and we will try to accommodate it.
California sales tax will be applied to all in-state orders. Our business is operated from California. All other orders are tax free.
Credit Card Security
Our checkout pages are run in the secure mode. This means that all information is encrypted in the software when the order is placed using 128-bit encryption and a safe corridor between your computer and our website is established. This is the strongest encryption currently available. Sensitive information is only decrypted offline and after your order is downloaded to our system. Orders are downloaded daily and at no time ever is unencrypted credit card information stored on our website.
We promise to ship healthy, attractive, clean plants to you. They are guaranteed to arrive in good condition if you have followed our shipping recommendations (see shipping section above). If the plants appear seriously damaged or in bad condition upon arrival, use our Contact Page to let us know within 3 days of receiving them. Please take pictures of the plants immediately in their arrival condition and in their original pots. Email your pictures to us by replying to your email receipt or shipping receipt. We will need to see pictures of the plants to confirm that they were damaged in shipping. NEVER TRANSPLANT A DAMAGED, STRESSED OR SICK PLANT! TRANSPLANTING YOUR PLANT WILL VOID OUR GUARANTEE.
IMPORTANT: Shipping damage caused by UPS or other carrier is covered by the insurance for each box. However, it is necessary for the carrier to see the damaged box. If your box is badly damaged call UPS at 1-800-742-5877 and report it. If you are there when the driver delivers the box ask him to take a report on the spot if there is visible damage. We can only issue a refund for damaged plants if you report it to UPS immediately. UPS will not cover damage to plants unless the box is noticeably damaged. If there is plant damage and the box is not damaged call or e-mail us as stated in the paragraph above.
After you have received healthy plants from us, we consider that they are your responsibility. We cannot accept returns except for plants that arrive in poor condition and that are reported to us within 3 days of delivery. A care sheet will be included in your package that contains detailed instructions on how to care for your new plant. Our website has even more hibiscus care information should you need it. We are sure you will enjoy many wonderful blooms from these plants.
Foreign Orders Including Canada
All international shipments require a US government inspection and a phytosanitary certificate to accompany the order. This costs $110. Shipping is also more complicated, taking time to arrange. These extra costs mean that we are only able to accept international orders that meet special requirements. In some cases hibiscus enthusiasts outside the US place a combined order to reach the minimum. This is fine as long as one shipping location is specified. Contact us by e-mail to arrange international orders. Cindy is fluent in Spanish and French and can be contacted at our normal email address.Special note: Due to shipping restrictions fertilizers and other chemical products cannot be shipped outside the USA.
If you need to reach us, please use our Online Contact Form or the e-mail address you received on the receipt after ordering. This is our preferred customer communication method and will result in the fastest service. You can also phone us on 760-941-8640 but there may be a delay in getting a return call. Please note that we are unable to take phone orders at this time nor is it possible to call us for growing advice. For information on how to grow your plants we refer you to our comprehensive hibiscus care pages.
HVH values your privacy. We will not resell or in any way distribute information gathered on this site to any third party. All information submitted to us will be handled with care and is strictly for our own exclusive use.
Cookies are used on the shopping area of our site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option.
Please contact our office if there is a problem with your order and you wish to return a product.
See our Guarantee for further information.
If you decide to cancel an order before it is shipped, please inform us by e-mail - only written cancellations will be processed. We will refund your deposit promptly if we have collected it before the cancellation, however a $10 per order fee will be subtracted from the refund to cover the expenses we incur in booking your order and making the refund. If the cancellation occurs before we have processed the order and collected the deposit then there is no charge for cancelling.